Community Pharmacy Workforce Development

The Role of Community Pharmacy in Urgent Care


Since 2015 a multi-stage scoping exercise has been undertaken across Kent Surrey and Sussex to investigate community pharmacy involvement in Urgent and Emergency Care (UEC), provide insight into what pharmacists are currently doing to support the UEC agenda and determine what future training requirements would facilitate the optimisation of urgent care management in this setting. The results of this can be seen in the full report and executive summary below.

Following the report findings, a 3-day programme of training to cover assessment and consultation skills for 120 community pharmacists has been procured and is scheduled to run from January to April 2018. The course is already over-subscribed, and a full evaluation will appear here in due course.    

Community Pharmacy

Health Champions


A successful programme of recruitment in South London has so far trained over 800 frontline pharmacy staff to be Health Champions. This network is helping to deliver and support public health initiatives within the local population; more information can be found on the South London Health Champions website

A similar programme to train Health Champions in the KSS geography has trained over 600 staff members. 
It is hoped that these Champions will form local networks to collectively deliver public health messages to their populations, providing a unified message and highlighting the role of pharmacy as the first port of call for patients seeking healthcare help and advice. A website to aid this process is currently in development.

The experiences of those becoming Health Champions pre, immediately post and then three months post training have been captured in an evaluation that is helping to inform next steps in supporting our community pharmacy workforce. The full report can be found below.     

Community Pharmacy Workforce mapping

We wanted to better understand the current numbers and skill mix in the community pharmacy workforce in order to plan future investment in education.  The research was initiated by the HEE KSS Pharmacy Workforce Group which represents all sectors of pharmacy practice (covering community pharmacy employers’ small to large).

We have the new remit of supporting the professional practice development of the whole workforce providing NHS services within their region. Although the makeup of the workforce for the services directly managed by the NHS (such as the hospital sector) is readily available, knowledge of the workforce supplying many primary care services, such as community pharmacies, is much less well understood.  In particular, more information is needed on skill mix, skill sets and geographical spread. In order for us to properly plan investments in education commissioning, it needs to understand the demand and supply in relation to the workforce. This survey was therefore designed to scope the community pharmacy workforce in KSS.

Download the full report below.