Frequently Asked Questions

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What is an Educational Supervisor?

The Educational Supervisor (ES) is responsible for the overall supervision and management of a specified trainee’s educational progress during a period of training, placement, or a series of placements. The ES is also responsible for the trainee’s educational agreement. This will include formal assessment and sign off.

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What is an Practice Supervisor?

The Practice Supervisor (PS) role is important within the workplace. The PS is responsible for overseeing trainees work and providing developmental feedback during a specified period of training. Their role includes supporting learners to identify opportunities for learning within the workplace and provide supervision of trainees on a day-to- day basis.

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Who can enrol on to the training programmes?


- The training programmes are open to all Educational and Practice Supervisors supporting trainees within London, Kent, Surrey and Sussex
- The Educational Supervisor Training Programme is open to all pharmacy professionals who tutor trainees in any sector of pharmacy within the region
- The Practice Supervisor Training Programme is open to all Practice Supervisors that conduct and deliver training to trainees within specific rotations and placements. This programme is also open to pharmacy support staff who have completed their Level 2 Apprenticeship for pharmacy support staff or equivalent

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When do the programmes start?

Once you complete the application form you will receive an email with details of your programme start date and follow on instructions for logging onto your ProPharmace Virtual Learning Environment (VLE).

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What If I am unsure about which programme to enrol onto?

You are advised to discuss the choice of programme with your line manager/Educational Programme Director. If you are still unsure about which is most suitable for your learning requirements, a ProPharmace learning advisor would be happy to assist you.

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How do I enrol onto the live session in Module 5?

Once you enrol on to the programme, you can book onto the live sessions by accessing Module 5 in your VLE.

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How much time do I have to complete each programme?

The programme has been designed to be flexible allowing you to login to your VLE at a time that is convenient for you. You can choose to complete the programme in a 3-month or 6-month plan and will be prompted to complete lessons and assessments to ensure you complete the programme on time in order to get certified.

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What are the guided learning hours for each programme?


• There are 5 modules in total with 13 mandatory lessons to complete
• The on-demand lessons range from 20 – 40 minutes 
• The live session in Module 5 will be delivered virtually due to current restrictions and will last 5-6 hours (this is subject to change and learners will be informed in advance)
• In total, the programmes include 17 hours of guided learning and approximately 15-20 hours of self-directed learning, including peer learning and completion of assessments.

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What happens if I don’t complete some of the modules?

The requirement for joining the programme is to complete all modules, including the associated assessments and evaluation forms. This is outlined in the programme terms and conditions. If you face any difficulties with completing the programme, ProPharmace do provide learner support. You are advised to inform a ProPharmace learning advisor about your circumstances as soon as possible to discuss what support you may require.

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What if I need an extension?

The programme has been developed to ensure flexibility. The 6 month plan provides more than enough time to complete the programme. However, if you experience any difficulties, ProPharmace will offer support to learners and you are advised to notify a ProPharmace Learning Advisor about your circumstances as soon as possible if you feel that you may require an extension. This will be assessed on a case-by-case basis and may involve a discussion with your line manager/Educational Programme Director.

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Can I complete individual modules rather than the whole programme?

Individuals are able to select individual modules depending on learning needs.  If your manager/Educational Programme Director has approved this, please email admin@propharmace.com with your request. Please note you will only receive a certificate of completion for the Module you have completed and passed the assessment for.

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What do I do if I have technical difficulties?

The ProPharmace VLE includes a 24-hour, 7 days a week IT Support ticketing system. You simply have to submit a ticket and support will be on it’s way! 

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What is the role of my line manager/Educational Programme Director?

The role of your Line Manager/Educational Programme Director is to provide support for you to complete the programme and apply your learning to practice.  It may be useful to share your progress for your registered training program with them.  They must be aware that you are undertaking the training programme as it will allow them to allocate trainees to you. 

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Do I need an Educational Supervisor or Mentor to complete the training programme(s)?

This will not be mandated; however, it is beneficial to the learner to have someone in the workplace who can mentor them in their new roles as a supervisor.  

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Do I need to complete the Educational Supervisor Programme if I have completed one previously?


If you had completed Educational Supervisor course that was delivered by The Pharmacy Training Company, then you do not need to complete additional training programmes.  
If it has been a number of years since you completed any Educational Supervisor Training, and you have not applied it to practice,  it is recommended that you have a discussion with your Line Manager/Educational Programme Director and map yourself against the New HEE LaSE Educational Supervisor Framework an identify any gaps in learning.  There is an option to complete modules individually depending on your learning needs. 

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Do I need to complete the Practice Supervisor Programme if I have completed one previously?

If you have completed the Practice Supervisor course that was delivered by The Pharmacy Training Company and by HEE LaSE Pharmacy it is recommend that you have a discussion with your line manager/Educational Programme Director and map your learning to the New HEE LaSE Practice Supervisor Framework and identify any gaps in learning.   There is an option to complete modules individually depending on your learning needs.